Order preparation, shipping, returns and bespoke pieces. Click a section to open it.
Order preparation
Every order is prepared with care before it is dispatched. Timings may vary depending on the destination and the time of year.
Delivery
Shipments are handled securely. Tracking details are provided when they are available.
Returns and exchanges
Any return or exchange is assessed according to the nature of the piece, its condition and the terms applying to the order.
For the full return and refund terms, please see our returns policy.
Bespoke pieces
Bespoke creations and pieces made to order may be subject to specific terms.
Translated from French. In the event of any discrepancy, the French version prevails.