Returns policy

• Withdrawal without reason: up to 14 calendar days after delivery.

• Required condition: item new and unused, authenticity seals and tags intact, all accessories and the invoice included.

• Exceptions: bespoke orders (engraving, specific resizing, made-to-measure design) and earrings once opened (hygiene reasons).

• Shipping costs: for withdrawal with no defect, outbound and return costs are borne by the customer; in the event of a defect, non-conformity or wrong item sent, they are borne by Salia Gold Paris.

• Refund: within 14 days of quality control approval, to the original payment method.

• Exchange: possible subject to availability, with any price difference adjusted.

• Lifetime repairs: offered on all Salia Gold Paris pieces, for our private clients (see § 11).

This policy applies to all orders placed through the official Salia Gold Paris channels. Purchases made from independent retailers may be subject to separate policies.

Consumers have a right of withdrawal of 14 calendar days from the delivery date, without having to give a reason. To exercise it, notify us by e-mail within that period, stating your order number; we will send you an acknowledgement. The item must be returned within 14 days of the withdrawal notice.

All of the following are required:

• Item unused and in new condition;

• Authenticity seals, tags and guarantee setting intact;

• Original packaging, guarantee card and alloy certificate, all accessories and the invoice included;

• Any gift or sample supplied with the order is returned.

Any scratch, resizing after delivery, later engraving, missing accessory or damage resulting from use beyond simple trying on may lead to the return being refused or to a deduction for loss of value.

• Bespoke products: engraving, specific resizing, made-to-measure design;

• Earrings that come into contact with the body once the packaging has been opened (hygiene reasons);

• Items altered or repaired after delivery, or with a broken authenticity seal;

• Gift cards and vouchers, and services (for example engraving, gift wrapping, additional insurance).

• Request: e-mail info@saliagold-paris.com with your order number → you receive an RMA code and shipping instructions;

• Packing: use the original packaging plus protection; insured and tracked shipping is strongly recommended;

• Dispatch: within 7 days of receiving the RMA; keep the proof of posting and the tracking number;

• Quality control (QC): on arrival at our premises, within 2–5 working days; the outcome is sent by e-mail;

• Refund or exchange: handled in line with §§ 8 and 9.

Parcel damaged on delivery or wrong item: tell us within 48 hours with clear photographs of the parcel and the item, so the exchange or refund can be handled faster.

Withdrawal with no defect: outbound and return shipping and insurance costs are borne by the customer. Defect, non-conformity or wrong item sent: all costs are borne by Salia Gold Paris (UPS return label or arranged collection). If the original shipping was free, no original shipping cost is deducted.

Once quality control is approved, the refund is made within a maximum of 14 days, to the original payment method. Where value has been lost through use beyond simple trying on, a proportionate deduction may be applied. Non-refundable services (for example engraving or gift wrapping) are not reimbursed.

Exchanges of size, model or colour are possible subject to availability, with a price adjustment where needed. For rings, resizing is possible on request and by prior arrangement (a production or supply lead time may apply).

In the event of a defect, non-conformity with the order or transport damage, contact us with photographs or video and a description. Depending on the situation we will offer an exchange, a repair or a refund; all shipping costs are then borne by us.

All our pieces come with a lifetime repair service, reserved for our private clients. The terms and any costs (for example consumables, stones or transport) are confirmed after assessment and subject to your prior agreement. This service is separate from your statutory rights in respect of non-conformity or hidden defects.

Legal guarantee of conformity: 2 years from delivery; right to repair or replacement and, where that is impossible or disproportionate, a price reduction or cancellation of the sale. Guarantee against hidden defects: under the French Civil Code; where a hidden defect is established, the sale may be cancelled or the price reduced. These guarantees are in addition to any commercial warranty offered.

Until the parcel is handed over at our premises, the transport risk lies with the customer (except in the event of a defect, non-conformity or wrong item sent). Using UPS with insurance and tracking is strongly recommended. Parcels without an RMA or poorly packed may be refused or may take longer to process.

Refunds are issued through the same payment provider as the original transaction. It may take 2 to 10 working days to appear on your statement, depending on your bank and the provider.

For B2B, bespoke or wholesale orders, the return and exchange terms may differ and are those set out in the quotation or contract.

This policy may be updated. The new version will be published with the update date at the top. In the event of a substantial change, an appropriate e-mail or announcement will be issued.

E-mail: info@saliagold-paris.com

Telephone: +33 1 71 28 40 62

Hours: Monday–Friday, 10:00–18:00 (Paris time)

Return address: 22 Rue Vignon, 75009 Paris, France

• RMA code on or inside the parcel;

• Item intact and unused;

• All accessories plus the invoice;

• Authenticity seal and tag intact;

• Secure packaging plus insurance and tracking (ideally UPS).

Subject: Withdrawal / return request – Order [number]

"I, the undersigned [full name], wish to exercise my right of withdrawal in respect of order [number] delivered on [date]. Please send me the RMA code and the return instructions. Contact details: [e-mail / telephone]. Kind regards. – Salia Gold Paris"

A question about a return in progress? See our frequently asked questions or write to us at info@saliagold-paris.com.